Refunds & Returns Policy

RETURNS

Unfortunately, due to the nature of our products we are unable to accept returns.

Shop Stella's Addiction offers refunds ONLY for damaged or lost goods.

We would NEVER ship out damaged goods to you. This only happens in transit as a result of the courier/delivery system.
In the unlikely event that your product is damaged in transit, please contact us within 6 HOURS OF RECEIPT by filling the contact us form, WhatsApp or calling +234 8022847873

Before you contact us:

Please have your order number on hand.

Check your items AT THE POINT OF DELIVERY/PICK-UP.

In the case of non-delivery/lost goods or your parcel exceeds the estimated delivery time, do not hesitate to contact us by filling the contact us form, WhatsApp or call +234 8022847873

With your order number we will help you track your order and give you details on its location as well as the reason for its delay.

Please note, in a case where your parcel has been lost ( for outside Lagos deliveries), we will notify you and try to rectify the issue. If after 7days, your parcel has not been found, we will issue you a refund.

If we shipped the wrong item to you by mistake, please contact customer care and we will re-ship the correct item at no additional cost. We appreciate your understanding.